Gartle CRM Install, Update and Uninstall

Gartle CRM Install, Update and Uninstall

Installing

To install the Gartle CRM add-in:

  • Download and unzip the Gartle CRM setup package to a local folder.
  • Close Microsoft Outlook.
  • Run setup.exe.

Gartle CRM requires the following pre-installed Microsoft components:

  • Microsoft .NET Framework 4.7.2 or higher
  • Visual Studio 2010 Tools for Office Runtime

If these components are not installed, you will be asked to download and install them from the Microsoft website.
It can require downloading additionally about 100MB.

Updating

To update the Gartle CRM add-in, just install a new version.

Alternatively, you can uninstall Gartle CRM first and then make a clean install.

Uninstalling

To uninstall the Gartle CRM add-in:

  • Close Microsoft Outlook.
  • Open Control Panel.
  • Open Programs and Features.
  • Select Gartle CRM and click the Uninstall button.

Upgrading

To upgrade the Gartle CRM add-in, just install a new major version.

The new versions allow activating a new trial period with 15 days.

After that period, you can purchase an upgrade and register a new major Gartle CRM version or uninstall it and install the previous version.

In the last case, if the previous major version was registered, you can continue to use it without additional actions.

Troubleshooting

If you installed the Gartle CRM add-in for the first time and used gCRM.msi instead of setup.exe, uninstall the add-in and use setup.exe to install it.

If you do not see the CRM tab in Microsoft Outlook, please run Start, All Programs, Gartle CRM, Run Diagnostic Tool, and follow instructions.

If the diagnostic tool does not help, try to repair Gartle CRM installation:

  • Close Microsoft Outlook.
  • Open Control Panel.
  • Open Programs and Features.
  • Select Gartle CRM and click the Repair button.
  • Open Microsoft Outlook.

If there is still no CRM tab, please try the following:

  1. Close Microsoft Outlook.
  2. Run the file C:\Program Files (x86)\Gartle\Gartle CRM\RegistergCRM_User.cmd.
  3. Open Microsoft Outlook.

If there is still no CRM tab, try to activate the add-in from the disabled items in Microsoft Outlook:

  1. Open the File, Options dialog box.
  2. Click on the Add-ins tab.
  3. Select Disabled Items in the Manage list (in the bottom left corner) and click the Go... button.
  4. Select the Gartle CRM add-in and click the Enable button.

If you still do not see the CRM tab, please contact us.

Corporate Deployment

You can use the gCRM.msi package to deploy the Gartle CRM add-in to users' computers.

Gartle CRM requires the following pre-installed Microsoft components:

  • Microsoft .NET Framework 4.7.2 or higher
  • Visual Studio 2010 Tools for Office Runtime

Use the following link to download and install Visual Studio 2010 Tools for Office Runtime:

https://www.microsoft.com/en-us/download/details.aspx?id=56961