Gartle CRM Install, Update and Uninstall

Installing

To install the Gartle CRM add-in:

• Download and unzip the Gartle CRM setup package to a local folder.
• Close Microsoft Outlook.
• Run setup.exe.

Gartle CRM requires the following pre-installed Microsoft components:

• Microsoft .NET Framework 4.6.2 or higher
• Visual Studio 2010 Tools for Office Runtime

If these components are not installed, you will be asked to download and install them from the Microsoft website.
It can require downloading additionally about 100MB.

Updating

To update the Gartle CRM add-in, just install a new version.

Alternatively, you can uninstall Gartle CRM first and then make a clean install.

Uninstalling

To uninstall the Gartle CRM add-in:

• Close Microsoft Outlook.
• Open Control Panel.
• Open Programs and Features.
• Select Gartle CRM and click the Uninstall button.

Troubleshooting

If you do not see the CRM tab, try to repair Gartle CRM installation:

1. Close Microsoft Outlook.
2. Open Control Panel.
3. Open Programs and Features.
4. Select Gartle CRM and click the Repair button.
5. Open Microsoft Outlook.

If there is still no CRM tab, please try the following:

1. Close Microsoft Outlook.
2. Run the file C:\Program Files (x86)\Gartle\Gartle CRM\RegistergCRM_User.cmd.
3. Open Microsoft Outlook.

If there is still no CRM tab, try to activate the add-in from the disabled items in Microsoft Outlook:

1. Open the File, Options dialog box.
2. Click on the Add-ins tab.
3. Select Disabled Items in the Manage list (in the bottom left corner) and click the Go... button.
4. Select the Gartle CRM add-in and click the Enable button.

If you still do not see the CRM tab, please contact us.

Corporate Deployment

You can use the gCRM.msi package to deploy the Gartle CRM add-in to users' computers.

Gartle CRM requires the following pre-installed Microsoft components:

• Microsoft .NET Framework 4.6.2 or higher
• Visual Studio 2010 Tools for Office Runtime

Use the following link to download and install Visual Studio 2010 Tools for Office Runtime:

https://www.microsoft.com/en-us/download/details.aspx?id=56961

System Requirements

Supported versions of Microsoft Outlook:

• Microsoft Outlook 2007, 2010, 2013, 2016, 2019, 365

Supported operating systems:

• Windows 7 SP1, 8, 8.1, 10
• Windows 2008 R2 SP1, 2012, 2012 R2, 2016

Required .NET Framework:

• Microsoft .NET Framework 4.6.2 or higher

Supported architectures:

• x86, x64